Frequently Asked Questions- (FAQ)
- Contact Us
- How do I change or cancel my order?
- Why did my ship date change?
- Where's my order?
- How long will it take for me to get my order?
- I didn't get a confirmation email for my order!
- Do you offer returns/refunds?
- Where can you ship items?
- Do you have size charts for your products?
- My product arrived stained!
- Will the products shrink after washing?
- How are the products printed?
- Why did the sale start over again?
- Is there any cost to sign up with FanPrint?
- Are you going to give out my email address or contact information?
- Are there any differences in delivery times for orders outside the US?
- How are shipping charges calculated for deliveries outside the US?
- I use a currency other than USD; what actual price will I pay?
If you have any questions regarding your order, please get in touch
with our support team by emailing email@example.com and we will do
our best to reply within 24 hours!
If you have any other inquiries that are not related to a specific order, we're here for you! Please email firstname.lastname@example.org - thanks!
How do I change or cancel my order?
If you picked the wrong color or size, or want to change or cancel your
order, you can click the link in your order email to view your order,
then click the Change Order or Cancel Order button to make the change!
If this button isn't there (which is normal for orders that have entered production) or if you have any other questions, feel free to contact us at email@example.com and we'll get back to you ASAP!
Why did my ship date change?
We do our best to give you the best estimate possible on when your order will arrive at your doorstep. These are, unfortunately, only estimates and not guarantees; sometimes things outside our control - like inclement weather, delays with the postal service, and other related problems - can extend the time it takes for you to get your order. In these cases, we update the shipping date on your product to give you a better estimate on when you can expect the order.
Where's my order?
You can check on the status of any/all of your orders by clicking
If you didn't receive (or can't find) your confirmation email, we have some steps you can follow here.
If you're concerned your order is taking a long time to arrive, you can take a look at our estimated times of arrival here.
If you have any questions regarding your order, please get in touch with our support team by emailing firstname.lastname@example.org and we will do our best to reply within 24 hours!
How long will it take for me to get my order?
Shipping your order from our facility to your doorstep typically takes
about two to three business days, and we strive to have every order delivered
to you by about five business days after you placed it.
Unfortunately, we can't 100% guarantee these delivery times for the reasons given here.
I didn't get a confirmation email for my order!
Our confirmation emails are sent almost immediately after the order is processed
(or at least within 2 or 3 minutes) so if it's been more than 10 minutes or
so and you still don't see it in your inbox, it's probably not going to show up.
For most people, this can be remedied by checking your Spam folder - our receipt emails come from email@example.com. Make sure this email address can get past any spam filters.
If you've combed your Spam folder and you still don't see the confirmation email, send us an email at firstname.lastname@example.org and we'll help you get your order number. Please make sure to include your full name, your shipping address, and the email you placed the order with - we need this information to find your order in our records.
Do you offer returns/refunds?
In general, since we print products on demand, we normally do not offer returns
or refunds because each product is custom made. However, there are definitely
exceptions, especially if there's an error with your order.
If due to an error on our part or there's something wrong with your order, please send us an email at email@example.com and we'll take care of it right away!
In order for you to exchange or get a refund for your order, we ask that you make the request within 30 days of the date of delivery.
All requests for exchanges or refunds are subject to FanPrint discretion, but please know that our goal is to make you a FanPrint customer for life, so we'll do everything in our power to make that happen!
Where can you ship items?
Currently, we ship items to United States and Canada residents.
Do you have size charts for your products?
Yes, we do! You can view our comprehensive size charts for each of our products
by clicking on the button just below where you select what kind of product you'd like.
My product arrived stained!
We highly suggest putting your new product through the wash before you panic. Some of our products are printed with a special process that uses a special solution to ensure high print quality and color correctness. A small amount of this solution may remain on the product and look slightly off color. Don't worry, this is completely okay - it'll wash off the first time you put the product through the wash.
Will the products shrink after washing?
The products we print on come pre-shrunk to minimize shrinkage.
How are the products printed?
Depending on how many people have ordered a product, we use either a screenprinting process or a high-quality direct-to-garment printing process.
Why did the sale start over again?
Normally, we end the sale of a shirt after the timer counts down to 0. Sometimes, though, if the shirt is selling really well or really fast, we continue the sale so that everyone can get in on the design!
Is there any cost to sign up with FanPrint?
No, not at all! It's completely free to sign up with FanPrint! The only thing that costs money is buying products.
How is my personal information protected?
We're extremely careful when handling your personal information to make sure it's not accessible by any third parties. Credit card data is transmitted to us via SSL. The data is immediately relayed to our payment gateway and then discarded. Credit card data is never stored in our database (not even temporarily) and it exists in memory on our server for only a fraction of a second before it's discarded. As a convenience to you, we do store the last four digits of a credit card and the expiration month and date so that you may select a credit card to use at checkout.
Are there any differences in delivery times for orders outside the US?
Most locations in Canada take about the same amount of time to be delivered as
orders inside the US, with perhaps slight time increases due to customs clearance.
Unfortunately, orders shipped to remote locations in Canada or far outside the US often require an additional 1-3 business days for delivery. Customs clearance times are unfortunately variable, so some orders may take up to a total of 20 business days for delivery.
How are shipping charges calculated for deliveries outside the US?
Shipping charges for orders delivered outside the US are calculated in U.S. dollars during the checkout process, separately from any taxes. There are no additional charges upon delivery.
I use a currency other than USD; what actual price will I pay?
The actual amount that gets charged to your account if you're not using a credit card in US Dollars is determined by the exchange rate used by whomever issued the credit card, such as your bank. If you contact them and ask about their current USD exchange rates, they should be able to help you work out the final total.